ORDER

Can I cancel my order?

If you want to cancel your order you can send us a e-mail on help@linneverket.com and use “Cancel” as subject followed by your order number. If you order has not been processed when we receive your cancel request, we can usually cancel it. However, if your order has already been processed there is not guarantee that your order will be cancelled.

Do I need an account to place an order?

You don’t need an account to buy stuff from Linneverket, but when you make a purchase an account will be automatically created, and you will receive a password to the e-mail address you entered when placing the order.
We don’t share your information, we don’t sell your information, and your password is well encrypted and will never be shown to anyone but you. We will not send any newsletters or promotions unless you actively give us ok to do so by ticking the newsletter box in your profile.

 

Order tracking and status?

As soon as your order has been dispatched from our warehouse you will receive a shipping confirmation e-mail with your tracking number in it. You can also visit your account and find the tracking number for your order. Just navigate to “My Linneverket”.

You can always find an updated status for all current and historical orders in the “My Linneverket” section of our website.

Why was my order cancelled?

There can be a number of reasons for an order cancellation. However, the most common reason is that the product you have ordered wasn’t in stock and should not have been available in our webshop. If something has gone wrong and we have to cancel you order, we will always send an e-mail explaining to you why it has been cancelled. You can always contact our customer service via our Contact Form on help@linneverket.com to get more in depth information on the matter.

 

PAYMENT

What currencies can I pay in?

Country                                 Currency
Sweden                                  SEK – Svenska Kronor
Denmark                                DKR – Dansk Krone
European Union                    EUR – Euro
United Kingdom                    GBP – British Pound
China                                      CNY – Chinese Yuan
Rest of the world                  USD – United States Dollar

 

What’s the accepted payment methods?

We are currently working with some of the major payment handlers out there to make a wide variety of payment options available. In our range of payment suppliers are Klarna, Stripe and PayPal. The payment method available in your country will be listed in the checkout.

 

DELIVERY

What courier will you use for my order?

Orders to Sweden will be delivered by DHL.
Track you order here

Orders to the rest of the world are delivered with UPS.
Track you order here

 

How long does it take?

Normally we ship your order within one business day from when you placed you order. If you place your order before 10:00 am GMT+1 we usually ship it the same day. Orders placed during the weekend and holidays are dispatched the next working day.

These are our normal lead times:
Sweden: 1-3 business days
Europe: 2-6 business days
Rest of the world: 5-10 business days

 

How much does it cost?

The shipping rates are calculated and presented in the basket before checkout.

 

PO Box deliveries?

Unfortunately, we do not have the possibility to deliver to PO Box addresses.

 

What countries do you deliver to?

Well, most countries in the world. There are some countries we don’t deliver to. When checking out you will get a notion that “Unfortunately we don’t ship to your country at the moment” if your country is unavailable for deliveries.

 

RETURNS

 

How do I return or exchange my order?

Returns on orders is to be arranged and paid for by the customer unless it is a faulty order or product. Enclosed in your order is a return form. It is very important that you fill out this form and enclose it in your return, otherwise we will not be able handle the return.  Pack you return carefully so that it arrives to our warehouse in good condition.

If you are signed up to PayPal, you can get free returns. Check out more info on PayPals free-return policy here

Our return address is:

Linneverket
Strandvägen 2
523 62 Vegby
Sweden

 

How long does it take for me to get a refund?

As soon as we have received your return it will be processed at our warehouse. It can take up to two weeks for your return to be handled depending on current volumes of returns.

As soon as your return has been processed at our warehouse you will get an e-mail from us. Your refund will be handled and available for you within a few days.

 

Can I ship my products via a proxy / forwarding company?

Yes, you can. But our responsibilities end when we have delivered the product to the third-party carrier. If something happens to the parcel after we have delivered it to your carrier you will have to file the complaint against the company you have used for the proxy shipping service.

 

What to do if something is missing?

If something is missing; take a few photos of the parcel as soon as you understand something is wrong. Make sure you capture all sides of the parcel, everything in it as well as the shipping label (which has to be fully visible in one of the pics). Send us an e-mail explaining what’s missing and attach the pictures. Do not throw anything away until we have had the chance to investigate and reply to you with further instructions.

GENERAL

Unsubscribe to promo-, and newsletters?

If you don’t want more newsletters from Linneverket, just click the unsubscribe link that you find at the bottom of each of our e-mails.

 

Is Linneverket a legit business?

Linneverket has been manufacturing and selling home textile products and apparel since 1993. During the years we have operated seven physical stores all around Stockholm, Sweden and we’ve had numerous product outlets all over Sweden.

But as times change and the people that love and buy our products are now all over the world, we chose to focus on an all-digital presence so we better can serve all our lovely customers no matter where they are.

We control the whole supply chain and serve our customers without middlemen. Producer ->  Linneverket -> You. That is how short and simple the product travels to you! No wholesalers, no shop markups, just awesome linen products directly to you!

 

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